Privacy Policy
The Good Nutrition Co. Pty Ltd (ABN 21 650 173 916)
Date of Last Update 11 July 2025
Privacy at a glance
Who we are: The Good Nutrition Co. Pty Ltd ABN 21 650 173 916, directed by Nicole Dynan
(“we”,“us”,“our”).
What we collect: Personal and health information to deliver our services.
How we use your data: To provide services, communicate, improve offerings, and meet legal
obligations.
Your rights: Access, correct, or request deletion of your information; opt out of marketing.
Contact: [email protected]
1. Definitions
● Personal Information: Any information or opinion about an identified individual or an
individual who is reasonably identifiable.
● Health Information: Information about your health, disability, or the health services
provided to you.
● Third Party: Any person or organisation other than you and The Good Nutrition Co. Pty
Ltd.
2. Legal compliance
We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Health
Records and Information Privacy Act 2002 (NSW) (HRIP Act), and other relevant state laws
when handling personal and health information.
3. Collection of information
We collect personal and health information to deliver our services, including:
● When you make an enquiry, request an assessment, or access a consultation, program,
plan, or downloadable product
● When you contact us via email, website (www.goodnutritionco.com), or in person
● When EAP providers or corporate clients provide your information for scheduling and billing
● When you voluntarily participate in surveys, feedback forms, or promotional activities
Information collected may include:
● Name, contact details, age, gender
● Health concerns, medical history, allergies/intolerances
● Lifestyle factors such as eating habits, exercise, or stress
● Billing and appointment details
If you choose not to provide certain information, we may not be able to deliver our services.
4. Work with corporate and EAP providers
We provide telehealth nutrition consultations, webinars, seminars, cooking demos, onsite workshops, and resources through Employee Assistance Program (EAP) providers to organisations across Australia, New Zealand, and Asia.
Information received:
EAP providers supply basic personal details (name, contact, employer, etc.) required for scheduling and billing.
We do not share health information with EAP providers or employers. All consultations are confidential in line with health professional obligations and privacy laws.
Exceptions:
If we believe someone is at risk of harming themselves or others, we may be legally and
ethically required to share limited information with appropriate services (e.g. your GP,
emergency services, or EAP coordinator) to ensure safety.
Reporting to EAP providers:
We may provide reports to EAP providers that include session attendance, cancellations, or
brief service-related outcomes with identifying information only as required for administrative
purposes. Health details are never disclosed.
5. Consent and communication with other health professionals
We will always obtain your informed consent before:
● Taking clinical notes
● Communicating with your GP, psychologist, or other healthcare providers on your behalf
● We will clearly explain confidentiality limits and obtain your agreement before proceeding with any liaison.
● You may withdraw consent at any time, except where required by law.
6. Use of information
We use your information to:
● Provide, monitor, and improve our services and website
● Communicate with you (including bookings, reminders, feedback, and service updates)
● Support clinical decision-making and continuity of care
● Develop new offerings and ensure legal compliance
● Manage business relationships with corporate partners or third-party providers
Health information is used solely for providing nutritional advice and related care.
7. Direct marketing
We may use your personal information (excluding health information) to send updates about services, webinars, and resources.
We use Kajabi to deliver emails. You can unsubscribe at any time using the link in our emails or by contacting us.
8. Cookies and tracking
Our website uses cookies and similar technologies to:
● Analyse website traffic (e.g. via Google Analytics)
● Improve your user experience
● Deliver advertising (e.g. via Meta Pixel or similar)You can manage cookie settings via your browser. Blocking cookies may impact site functionality. Third-party cookie policies apply.
9. Children’s privacy
Our services are designed for adults. Consultations with clients under 18 are only provided with a parent or legal guardian present.
We require consent from the accompanying adult before collecting or using any personal or health information about a child.
All of our Accredited Practising Dietitians hold a current Working With Children Check (WWCC) in the states or territories where they provide services. This ensures we meet all necessary safeguarding requirements when consulting with children and adolescents.
10. Retention of information
We retain personal and health information:
● For as long as necessary to deliver our services
● In line with professional record-keeping requirements (generally 7 years after last contact, or longer for clients under 18)
If you request deletion of your data, we’ll comply where possible unless legal or clinical obligations require retention. Secure destruction or de-identification is used when data is no longer needed.
11. Disclosure and sharing
We may share your information with:
● Approved third-party providers (e.g., our IT systems, payment platforms, booking tools)
● Healthcare professionals with your consent
● Authorities, where legally required or necessary to prevent serious harm
We do not sell or rent your information.
Overseas transfers:
If any service providers are located outside Australia, we take reasonable steps to ensure yourdata is protected. Some jurisdictions may not have privacy protections equivalent to Australian law. By using our services, you consent to these transfers.
12. Data security
We take data protection seriously. We use appropriate technical and organisational measures to secure your information, including:
● Encrypted systems and secure storage
● Staff training on privacy and confidentiality
● Access controls and password protection
While no system is 100% secure, we actively work to safeguard your data from misuse, unauthorised access, or disclosure.
13. Access, correction and complaints
You have the right to:
● Access: Request a copy of your personal or health information
● Correct: Ask us to amend incorrect or incomplete information
● Complain: Raise concerns about how your information is handled
To do so, email [email protected]. We aim to respond within 30 days.
If you’re unsatisfied, you can contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au
14. Notifiable data breaches
If a data breach occurs that is likely to result in serious harm, we will notify you and the OAIC as soon as practicable and provide guidance on how to protect your privacy.
15. Transfer in certain circumstances
If we undergo a sale, merger, restructure or similar change, your information may be transferred to the new entity. Your privacy rights will continue to be protected under this policy.
16. Changes to this policy
We may update this policy from time to time. Material changes will be shared via email (where possible) and posted on our website. By continuing to use our services, you accept the updated terms.
17. Contact us
For questions, access or correction requests, or concerns about your privacy, contact:
Email: [email protected]
Website: www.goodnutritionco.com
More about privacy: www.privacy.gov.au
For NSW HRIP Act: www.ipc.nsw.gov.au
